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Logo - Chocolates El Rey
 
 

Terms & Conditions of Sale 

 

Agreement

By using this site and the shopping cart, customer unconditionally accepts and agrees to the terms and conditions of this transaction.

 

Orders

Warm month orders are processed Monday-Wednesday. Orders will be shipped on Thursday for Overnight shipping only.

Cool month orders are processed Monday-Friday, unless there is a doubt about the week end temperature at your location.

Orders received after 1 PM CST, will be shipped the next shipping day. Please contact us if you have questions about our shipping policy or have special needs.

 

Ground shipping transit days:

Next Day-TX

2 Day- OK, KS, MO, AR, MS, LA

3 Day- AZ, CA, NM, NV, UT, CO, ID, WY, MT, ND, SD, NE, MN, IA, WI, IL, IN,TN, AL, FL, GA, SC, NC, VA, WV, KY, WV, OH, MI, PA, NJ

4 Day- OR, WA, NY, MA, RI, VT, ME

If you have a question or concern about shipping ground, please call us at       1 800 357 3999 or send an email to: shipping@chocolateselrey.com If we have a concern about the weather, we will contact you via email or phone for further instructions.

 

Perishable Products

Our products are perishable and sensitive to heat, freezing and temperature swings.

Sales are final - no refunds, exchanges or returns.

 

Shipping Addresses

Shipping charges are per address. Exact street address (no PO Box) is required.

Any error in the required shipping bill information will result in an additional $10.00 charge to your credit card, and we will not be responsible for any resulting delayed deliveries or product damage.

 

Shipping Charges

Charges apply to the Continental US only. Alaska and Hawaii add $20 to 2 day rates. Contact us for wholesale shipping to other destinations.

 

Shipping Limitations

Customer may specify faster delivery than displayed; however, under no circumstances may customer designate a slower delivery schedule nor an unspecified delivery service. We ship via Fed Ex. Wholesale orders, please call for rates if you desire faster than ground service in the cool/cold months.

 

Delivery Signature

Delivery will not be made without the release signature by someone at the delivery address, unless you request that the package be left without a signature. In that event, El Rey will not be 

responsible for the package after it leaves the FedEx driver's possession.

 

Credit Card Payment

We accept Visa, Master Card, American Express, and Discover.

If you contest a transaction and it is determined to be a valid transaction, we will charge your credit card on file a $20.00 fee.

 

Wholesale Orders

If you order retail products with a wholesale order, the retail shipping rate will be charged and sent via the chosen method and wholesale will be shipped per the method listed with the product. 

PrivacyWholesale orders are shipped 2 Day during the hot months and ground in the cool/cold months. If the temperature at the delivery address is above 80 degrees, we reserve the right to ship the products faster than ground service during the cool/cold months, and a surcharge will be added. You will be notified for your approval of the surcharge prior to shipment.

Transaction information provided by you is not shared with third parties.