Terms & Conditions of Sale
By using this site and the shopping cart, customer unconditionally accepts and agrees to the terms and conditions of this transaction.
Warm month orders are processed Monday-Wednesday. Orders will be shipped on Thursday for Overnight shipping only.
Cool month orders are processed Monday-Friday, unless there is a doubt about the week end temperature at your location.
Orders received after 1 PM CST, will be shipped the next shipping day. Please contact us if you have questions about our shipping policy or have special needs.
Ground shipping transit days:
2 Day- OK, KS, MO, AR, MS, LA
3 Day- AZ, CA, NM, NV, UT, CO, ID, WY, MT, ND, SD, NE, MN, IA, WI, IL, IN,TN, AL, FL, GA, SC, NC, VA, WV, KY, WV, OH, MI, PA, NJ
4 Day- OR, WA, NY, MA, RI, VT, ME
If you have a question or concern about shipping ground, please call us at 1 800 357 3999 or send an email to: firstname.lastname@example.org If we have a concern about the weather, we will contact you via email or phone for further instructions.
Our products are perishable and sensitive to heat, freezing and temperature swings.
Sales are final - no refunds, exchanges or returns.
Shipping charges are per address. Exact street address (no PO Box) is required.
Any error in the required shipping bill information will result in an additional $10.00 charge to your credit card, and we will not be responsible for any resulting delayed deliveries or product damage.
Charges apply to the Continental US only. Alaska and Hawaii add $20 to 2 day rates. Contact us for wholesale shipping to other destinations.
Customer may specify faster delivery than displayed; however, under no circumstances may customer designate a slower delivery schedule nor an unspecified delivery service. We ship via Fed Ex. Wholesale orders, please call for rates if you desire faster than ground service in the cool/cold months.
Delivery will not be made without the release signature by someone at the delivery address, unless you request that the package be left without a signature. In that event, El Rey will not be
responsible for the package after it leaves the FedEx driver's possession.
Credit Card Payment
We accept Visa, Master Card, American Express, and Discover.
If you contest a transaction and it is determined to be a valid transaction, we will charge your credit card on file a $20.00 fee.
If you order retail products with a wholesale order, the retail shipping rate will be charged and sent via the chosen method and wholesale will be shipped per the method listed with the product.
PrivacyWholesale orders are shipped 2 Day during the hot months and ground in the cool/cold months. If the temperature at the delivery address is above 80 degrees, we reserve the right to ship the products faster than ground service during the cool/cold months, and a surcharge will be added. You will be notified for your approval of the surcharge prior to shipment.
Transaction information provided by you is not shared with third parties.