Chocolates El Rey
Born in Venezuela, Growing Worldwide

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Terms & Conditions of Sales

  Agreement Fair Trade Orders Perishable Products Shipping Addresses
Shipping Charges Shipping Limitations Delivery Signature
Credit Card Payment Wholesale Orders Privacy Rate Information
  Agreement
By using this site and the shopping cart, customer unconditionally accepts and agrees to the terms and conditions of this transaction.
 
  Fair Trade
Hearing, from time to time, from you about your socioeconomic concerns, we are reminded how sad but true it is that one bad apple ruins the barrel. So it is in our industry. As a society we have come to believe almost instantly, what we read and hear in the media, which is sometimes content to take the sketchiest information and with it, accuse, charge, prosecute, convict and execute without filter, clarification, expansion, scrutiny or perspective on the matter.

Fair Trade certification is a flawed process that we do not engage in because it is impractical for us and because, as consumers just like you, we are comfortable with the standards practiced in the Venezuelan cacao industry – in a country about the size of Texas where it would be difficult for the industry to get away with what we “hear” goes on in Africa, even if we were so inclined, which we are not.

Cacao is a culture that revolves around small family farms (say 5 acres), not unlike farms in your country in years past and to this day, where children and families naturally, necessarily and expectedly help with work before and after school, summers and so on. Such is the case on Venezuelan cacao plots of land.
 
  Orders
Warm month orders are processed Monday-Wednesday. Orders will be shipped on Thursday for Overnight shipping only.

Cool month orders are processed Monday-Friday, unless there is a doubt about the week end temperature at your location.

Orders received after 11 am CST, will be shipped the next shipping day. Please contact us if you have questions about our shipping policy or have special needs.

Ground shipping transit days:

Next Day-TX

2 Day- OK, KS, MO, AR, MS, LA

3 Day- AZ, CA, NM, NV, UT, CO, ID, WY, MT, ND, SD, NE, MN, IA, WI, IL, IN,TN, AL, FL, GA, SC, NC, VA, WV, KY, WV, OH, MI, PA, NJ

4 Day- OR, WA, NY, MA, RI, VT, ME

If you have a question or concern about shipping ground, please call us at 1 800 357 3999 or send an email to: shipping@chocolateselrey.com If we have a concern about the weather, we will contact you via email or phone for further instructions.

 
  Perishable Products
Our products are perishable and sensitive to heat, freezing and temperature swings.
Sales are final - no refunds, exchanges or returns.

 
  Shipping Addresses
Shipping charges are per address. Exact street address (no PO Box) is required.
Any error in the required shipping bill information will result in an additional $10.00 charge to your credit card, and we will not be responsible for any resulting delayed deliveries or product damage.
 
  Shipping Charges
Charges apply to the Continental US only. Alaska and Hawaii add $20 to 2 day rates. Contact us for wholesale shipping to other destinations.
 
  Shipping Limitations
Customer may specify faster delivery than displayed; however, under no circumstances may customer designate a slower delivery schedule nor an unspecified delivery service. We ship via Fed Ex. Wholesale orders, please call for rates if you desire faster than ground service in the cool/cold months.
 
  Delivery Signature
Delivery will not be made without the release signature by someone at the delivery address, unless you request that the package be left without a signature. In that event, El Rey will not be responsible for the package after it leaves the FedEx driver's possession.
 
  Credit Card Payment
We accept Visa, Master Card, American Express, and Discover.
If you contest a transaction and it is determined to be a valid transaction, we will charge your credit card on file a $20.00 fee.

 
  Wholesale Orders
If you order retail products with a wholesale order, the retail shipping rate will be charged and sent via the chosen method and wholesale will be shipped per the method listed with the product. Wholesale orders are shipped 2 Day during the hot months and ground in the cool/cold months. If the temperature at the delivery address is above 80 degrees, we reserve the right to ship the products faster than ground service during the cool/cold months, and a surcharge will be added. You will be notified for your approval of the surcharge prior to shipment.
 
  Privacy
Transaction information provided by you is not shared with third parties.